Save the date! 25th of April, 2017: Channel Leaders Conference, organised in association with Comms Business December 6, 2016Posted by Dominic Black in Uncategorized.
Tags: applications, business telecoms, Channel, Channel Leaders, Cloud Communications, Comms Business, conference, consultants, events, Innovation, IT, Launch, London, mobile, network, Networking, Productivity, Resellers, SI, Slack, sponsorship opportunities, suppliers, technology, telecoms, Telecoms Market, UK, UK telecoms market, Vendors, Voice, voip, WhatsApp
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In a ceaselessly changing world where customers can communicate by using WhatsApp, Slack, and can buy their IT solutions from the cloud, the event will explore what channels will need to do to remain relevant to customers both in the short term and in the future.
The conference will be held at the America Square in London on the 25th April 2017 and it is targeted at C-level executives within reseller businesses, SIs, and consultants that sell directly to end users.
The day will include several high-level key note presentations and panel discussions, a combination of expert analysis and thought provoking views from respected analysts and commentators delivered as key note and panel sessions with input from some of the UK’s Channel leaders themselves.
We will be exploring end customer trends, supplier and vendor relationships, Customer knowledge and intimacy, the future Role for a Channel business, and how to create value for the Channel business in the future. There will also be a chance to network with top level executives and discuss topics and themes around the event
Talking about the new event, Cavell Group Director Matt Townend said: “As the pace of change accelerates it has never been more important to be looking at the horizon in a number of different ways. Customer requirements can change very rapidly in today’s market and for Channel partners it is vital they remain relevant.”
Miles Bossom, CEO of Miles Publishing, commented: “We have seen several industries ‘shaken-up’ over the last few years by what many refer to as Digital Disruption. Business communications and IT is evolving quickly and new entrants are coming to market with disruptive products and services all the time. Channel Leaders will address these issues for the top-level Channel executives and will act as a platform to educate and inform attendees of challenges they will face in the market. For anyone with high ambitions in the Channel this will be a must attend event.”
Spaces are limited, so if you would like to book a place, please email us. Tickets cost £250.
Also, sponsorship opportunities are available! If you are interested in finding out more about the event, please get in touch with us.
Broadsoft keen to highlight its market position at Connection last week November 24, 2016Posted by Dominic Black in Uncategorized.
Tags: Broadcloud, Broadsoft, Broadsoft Connections, Cavell Group, Hosted, Hosted UC, Hosted VoIP, Platform, Voice, VoIP Market, VoIP Providers
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Cavell were in San Antonio last week for Broadsoft Connections, their annual customer event. The event was 20% larger than last year with over 1000 attendees from Service Providers around the world gathering to hear from the Broadsoft team about their new products and meet other Broadsoft providers from other markets.
Broadsoft are very keen to highlight their market leadership position and credentials, announcing at the conference that their installed base of customer had reached 15m deployed seats, up from 12m in 2015, a growth of 25%. This announcement comes hot on the heels of other Service Providers and platforms all keen to reinforce their cloud credentials. Clearly this figure encompasses all of Broadsoft service providers end customers, whether they are sitting on Broadsoft’s own BroadCloud environment or end customers of Service providers using Broadsoft Broadworks software, which still makes up the large majority.
Broadsoft was also keen to highlight the success off its own cloud solution “BroadCloud” highlighting new customers including; Verizon, AT&T, Vodafone Germany, Deutsche Telekom, Nexteria-One, Rogers and Digicell. It would be fair to say although these are encouraging signs, BroadCloud has yet to gain large momentum amongst existing customers in Europe.
Building on its growing market presence and position Broadsoft also launched it’s ‘Powered by Broadsoft’ brand into the market at Connections. Broadsoft will allow Service Providers using Broadsoft platforms to include the ‘Powered by Broadsoft’ logo alongside their solution. In return, Broadsoft will offer their Service Providers a range of Go To Market support; including digital marketing, product information and data sheets, white papers (themes including mobile/fixed strategy, PBX replacement, UC advantages) and tailored go to market strategies. It appears initially there will be a mixed reaction from Service Providers, with some who spoke to Cavell believing that their own brand was in fact stronger then the Broadsoft brand and seeing little value, whilst other potentially smaller providers saw some clear benefits. Broadsoft believe that IT managers want to know the platform behind the solution and that the ‘Powered by Broadsoft’ brand will assure them that the solution is market leading.
For most market insiders the size and scale of Broadsoft is well known, but with lots of new competition and existing PBX providers moving into the cloud space it is clear that Broadsoft wish to highlight their position more clearly to its Service Provider and stakeholder audiences.
Tags: Broadsoft, Broadsoft Connections, Service Provider, Taher Behbehano, telecoms, voip, VOIP Market research, VoIPlogic
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Broadsoft announced today the acquisition of VoIPLogic, the American based Broadsoft wholesaler. VoIPLogic brings Broadsoft strong cloud capability and will provide a much-needed boost to cloud revenues. VoIPLogic has been providing its customer with a cloud-based Broadsoft offering, and a strong professional services and operational capability.
As vendors such as Broadsoft and others move into the cloud having strong operational capability and credibility is crucial, as often these companies may have been developing platforms for service providers but often do not have the experience of running them at scale like an operator.
Taher Behbehano Chief Digital and Marketing Officer commented:
“We see that a large percent of data consumed by today’s business is through cloud services, which is why BroadSoft has become the go-to cloud transformation partner for service providers seeking to rapidly shift their legacy telecom infrastructure to a network capable of delivering enterprise cloud applications for mobile unified communication, team collaboration and customer engagement, VoIP Logic further strengthens our BroadCloud UCaaS solution portfolio, and the ability for our service provider customers to fully benefit from the cloud.”
Matt Townend Research & Consulting Director of Cavell commented: “I believe this looks like a good acquisition for Broadsoft, because it will help increase its cloud revenues, and more importantly brings increased operational and cloud know how to Broadsoft. As we see competitors to Broadsoft offering integrated Global offerings, Broadsoft needs to synthesise its current global Broadcloud story and VoIPLogic can help in that”.
Tags: AIRBNB, applications, business telecoms, Business Verticals, Cloud Communications, Communications Platform as a Service, CPaaS, Developers, digital disruption, digital tranformation, events, global telecoms, Innovation, Launch, market opportunities, market reports, market research, market update, Matt townend, Nexmo, Platform, reports, Research, Service Provider, Service Providers, technology, Telco, telecoms, Telecoms Market, Twilio, Uber, UC, Voice, VoIP Market, VoIP Providers, WhatsApp, Wholesale Voice
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You cannot help but read about how digital disruption is helping revolutionise existing businesses and enable new businesses to establish and disrupt complex industries. I think most people would also agree that at the heart of most business models are communications of different types.
So why is it that we find that Traditional model and fixed Telecoms companies are in general leaving this market opportunity to the CPaaS and development market to address?
Today, Cavell launches a report co-authored by Matthew Townend, Research and Consulting Director at Cavell, and Mike Wilkinson, one of the most respected senior marketing figures in the Technology market, former VP Product Marketing at Broadsoft and a pioneer in the whole UC and VoIP marketplaces.
In the report “The Communications Platform as a Service Market – Market Opportunities for Service Providers”, Cavell are exploring why companies like UBER, AIRBNB & WhatsApp all have chosen CPaaS providers like Twilio to power the transformation we are witnessing.
The paper addresses why the longstanding traditional Service Providers have not been able to embrace this opportunity, and what they might have to do in the future to be relevant both to these large scale global players, but also to their traditional national Enterprise customers who seek to establish new business processes and value propositions.
Matthew Townend, commented:
“As we move into a period of Digital transformation, we want to have real-time communications embedded into all sorts of business and consumer applications, and users want communication delivered in the context of their business and personal lives, however, not in the way vendors and communications providers prescribe it. Communications providers are going to have to deliver CPaaS platforms and capabilities that enable this change. “
“We are already seeing Business customers who demand their communications be imbedded in their vertical applications, as in their business they spend their life in say a hospitality business process tool. They do not want to receive it in the PBX or Cloud vendors UC all singing all dancing portal.”
For more details on the report please click here.
Cavell are Co-Hosting an industry dinner with the Internet Telephony Service Provider Association (ITSPA) in London, where we will be exploring these issues with a group of different service providers whilst also enjoying a great dinner and networking opportunity. Matt and Mike will both be at the dinner. For more details and how to book tickets please visit our website.
Cavell’s European Research Shows VoIP Markets at Very Different Stages of Development October 12, 2016Posted by Dominic Black in Uncategorized, VoIP Numbers.
Tags: Cloud Communications, European VoIP, france, germany, italy, Launch, Market Data, Market figures, market reports, market research, market update, Matt townend, netherlands, portugal, reports, Research, Service Provider, Service Providers, spain, Telco, UK, Voice, voice over IP, voip, VoIP Market, VoIP Providers
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Amsterdam – 11th of October 2016 – Cavell Group today launched its European VoIP research which includes detailed studies of the French, German, Dutch, Belgian, Italian, Spanish and Portuguese markets.
Cavell can see that the UK is the largest market in terms of number of customers, however, the Dutch market continues to be the most developed. The French and German markets are showing signs of growth and maturity with increasing numbers of Service Providers launching a service.
The research shows three groups of countries in terms of market maturity with Netherlands and the UK leading the way, followed by France, Germany and Spain, with Italy and Portugal being the least mature.
Cavell also has seen a particular focus in the French market which is likely to lead to strong growth in the coming year.
Dominic Black, Senior Analyst at Cavell Group, stated: “Each market operates with slightly different dynamics and we see different pricing approaches and platform choices by the market. It would be fair to say that no two countries are the same in terms of their development or their individual market dynamics.”
The research team is happy to share further comments and views on their findings, so should you have any queries, please contact Francisca Dinga, Marketing & Research Assistant at Cavell Group:
Telephone: +44 (0) 1206 911393
Telepacific acquisition signifies continued consolidation of US market September 21, 2016Posted by Matthew Townend in Uncategorized.
Tags: Cavell Group, DSCI, Hosted VoIP, Matt townend, QAdvisors, telepacific, voip
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On September 19th Telepacfic announced the acquisition of DCSI, this demonstrates the continued consolidation of the Cloud Comms and managed service market in the US. It is a very significant deal in the US market and Cavells strategic partner Q Advisors acted as the exclusive financial advisor to Telepacific in this deal.
It also raises the question of when we will see increased consolidation in the European Market, we saw Arkadin complete the acquisition of UK Microsoft expert Applicable in July but still we have a relatively fragmented marketplace. Cavell and Qadvisors have seen increased interest from both potential acquirers and sellers although deal volume is still relatively low.
Q Advisors Partner Michael Quinn will be presenting at Cavells European VoIP summit in Amsterdam on October 11th, and will also be at our March event in London. Their are a few tickets still available for the Amsterdam event available at:
For more details on the DSCI acquisition links are below:
The concept of selling UC is dying! Service Providers offer industry/sector specific propositions to meet customer demand September 13, 2016Posted by Dominic Black in Uncategorized.
Tags: Business Verticals, Cavell, Cavell Group, Contextual Communications, Hosted VoIP, illume Research, Market figures, Matt townend, Research, Service Providers, SIP trunking, telecoms, Telecoms Market, UC, UK Market, UK Telecoms, UK telecoms market, UK VoIP, Unified Communications, verticalisation, voice over IP, voip, VoIP Figures, VoIP Market, VOIP Market research, VoIP research
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For well over a decade, the industry has been talking about Unified Communications, with vendors trying to push the idea that end users want to unify all their communications through one interface (normally vendor specific), and that they need to utilise a number of new communications mediums through this interface (including: Video, Presence, Collaboration, etc.).
When we look at the players who have been successful in selling hosted communications both in the UK and Europe, we see that very few are selling a concept of UC at all. What they have done well is they have segmented their customer base and they have produced bundled solutions that understand the “Context” within which the customer is operating and have offered solutions accordingly. Yes, there are some customers who want an all-singing, all-dancing UC experience, like you see in most vendors videos, but this appears to be a minority.
Our recent research on the Hosted Comms market shows that most service providers have developed their segmentation further, and they are now offering solutions that are designed to suit their customers’ needs in relation to the Vertical industry segment they operate in.
Figures have shown that 41% of the service providers tracked by Cavell, offer a selection of vertical solutions, 66% of which offer a public sector proposition, some providers selling solutions specifically tailored for one of the following public sector segments: local government, central government, education, healthcare, housing, public administration, justice, and emergency services.
The main commercial segments have been Financial (41%), Retail (38%) and Hospitality (23%). Other prevalent business categories vertically targeted by service providers are construction, media, travel & transport, and organisations operating in the legal sector. Cavell has also witnessed signs of verticalisation in technology, automotive, recruitment, logistics, manufacturing, third sector and professional services.
Matthew Townend, Director of Research & Consulting at Cavell stated: “The increased verticalisation shows an increasing requirement for Service Providers to offer solutions that recognise the context that their customers work and communicate in, rather than attempting to offer a broad based UC solution that attempts to dictate how they should communicate”.
Cavell Group have launched their latest UK Hosted VoIP and SIP Trunking market reports on the 2nd of September. For more information, please read our previous blog post.