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Tata enter VoIP market with tipicall (convergence summit contd) October 7, 2010

Posted by Matthew Townend in Uncategorized.
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Well as usual the second day of the convergence summit started a bit bleary eyed for most. One of my first discussions was with tipicall (part of tata) who had launched their new VoIP services into the UK market.

Tipicall announced a Hosted IP PBX service, Hosted Global Contact Centre & SIP trunking as well as a inbound voice and broadband service. The services are based on Sonus infrastructure and Collab application environments. It will be interesting to see if they get channel traction for this service.  Also channel veteran Bart Delgados new venture Akixi was featured, Akixi has an impressive cloud based call centre reporting, and announced a deal with hosted VoIP provider Vocienet to offer the service to Voicenets customer base.

Other highlights for me were the presentation from http://www.cloudcomputingcentre.co.uk, who discussed the market for virtualisation and cloud based computing which seems buoyant currently.  I still have a nagging thought that carriers should be doing better at providing these sorts of services themselves rather than leaving it to these sought of third parties. The clear themes of the summit this year was the emergence of ethernet services & the ongoing growth of VoIP services including SIP Trunking.

I ended my time at the convergence summit listening to a session on the future of communications, with leading lights from the industry which frankly left me disappointed at the lack of forward looking thinking. With the panel talking about the continued sales of analogue pbx and the major innovation for the coming year being call recording. I cannot really understand how a PBX vendor can be happy to sell analogue pbx to a customer knowing that the industry is moving to IP leaving that customer with legacy technology. Well on balance I though the convergence summit was one of the most interesting i have been to in the last few years, and look forward to next years event.

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