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Polycom focused on improving core Voice credentials September 10, 2015

Posted by Dominic Black in Uncategorized.
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This week Cavell had a briefing from Polycom on some of their recent announcements and capabilities. Their latest Skype For Business integrations are interesting, especially due to Polycom and Microsoft clearly getting some traction with Lync Voice. This is mainly delivered as PBX replacement service or a hybrid capability not as a pure cloud service.

What we found particularly interesting was Polycom’s focus on improving the users basic voice experience. With their announcement in June of the low-end VVX 101 and 201 to fill the requirement for a basic handset and a demonstration of their new acoustic fence, it is clear there is a realization that the core hardware voice products have a very important role to play in the future of the business. This can be lost sometimes when generally at trade shows, it is the sexy video stuff that is highlighted.

The acoustic fence or bubble is basically a background noise cancellation capability, it senses the ambient noise through mics and speakers on the handset and then by applying some clever algorithms changes your speech input to reduce the background noise for people on the call or conference. This could also have an impact on the requirement to purchase expensive headsets, as the hardware itself is performing some of the noise cancelling capability. This software has been patented and it will be interesting to see what other manufacturers conjure up to compete with this technology.

As has been well reported, the traditional Video systems market has been struggling in the last year, so it is telling that Polycom are focusing heavily on the core voice components. Their CEO mentioned in their last earnings call that there is going to be some new product launch’s at the beginning of October which we presume will focus on improving another of their iconic service offerings.

More information on the acoustic bubble feature can be found on Polycom’s blog: http://community.polycom.com/t5/The-View/Audio-Issues-Solved/ba-p/58354

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