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#EVSLDN17: Who will run the Communications Platform of the future? January 31, 2017

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SONY DSCThe future is about providing a VoIP platform that people can integrate and develop on, to solve both specific and generic customer problems.

With an ever increasing number of Service Providers considering whether to buy or build their own platforms, there is a huge question of who will be running the Communications platform in the future. Service Providers, Vendors, System Integrators and Developers are all trying to work out what their role is going to be in this new world of communications and they may as well have to fight for their very future and relevance.

Find out more from the experts at the European VoIP Summit 2017
at the QEII Centre in London on 9th March:

  • Dean Elwood – CEO, Voxygen
  • Rob Pickering – MD, IPCortex
  • James Slaney – Co-founder, Dubber
  • Rob Cox – Commercial Director, Mondago
  • Prof. Matthew Wilson – CEO, Telecoms Cloud
  • Mike Wilkinson – VP Marketing & Product Management, Lumeon

These are just some of the experts who will be discussing the dynamics, providing input from all parts of the ecosystem and sharing their views on market opportunities for Service Providers.


With the Service Provider Pass you can bring your colleagues along to discover ideas on how to prepare for your future. It includes 3 tickets for £300+VAT offering you 20% off each ticket when bought together.

Book your ticket here

If you have any questions, please get in touch. We look forward to seeing you on the 9th of March!

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The Fine Line of Trust in Customer Relationships #EVSLDN17 January 24, 2017

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Cavell are proud to announce the European VoIP Summit 2017 Guest Speaker: IBM’s Global Communications Industry Leader Rob van den Dam.

In a highly competitive market, telcos often struggle to differentiate their services and in their ongoing race to bring out new features and solutions they can find themselves at risk of losing focus on what remains constantly important: customer experience.

Join us for the European VoIP Summit 2017 on March 9th at the QEII Conference Centre, in London to discover the key to mastering:

The Fine Line of Trust in Customer Relationships

For customers, their ideal customer experience is prompt and effective response to queries, outstanding service and fair resolution to complaints, said van den Dam. But telcos are falling way short of that ideal. They generally rate average to good – but that’s not good enough. You really have to excel at customer experience if you’re going to be competitive.

Rob van den Dam’s Keynote Presentation touches on:

  • Findings from IBM’s global telecom consumer survey
  • Personal data to reshape customer experiences
  • Digital trust as the key factor in relationships between customers and providers
  • Telcos’ unique position in the personal data opportunity

Tickets are selling fast: register here today and be sure not to miss out on this unique opportunity!


About Rob van den Dam

SONY DSC Rob van den Dam leads strategic thought leadership in telecommunications and media & entertainment, developing future agendas, industry outlooks and business value realization studies.

He has over 25 years experience in the communications industry. Rob periodically presents at major industry conferences, such as ITU World, GSMA Mobile Asia, TMForum, CommunicAsia, Digiworld, Total Telecom and IBC.

He has published multiple articles in, amongst others, the Annual Review of Communications, Jnl of Telecommunications Management, European Communications, Total Telecom Magazine, Broadcast Engineering, Telecom Asia and Mobile Europe.

Avaya enters Chapter 11 – beginning of the end for On-Premise? January 19, 2017

Posted by Dominic Black in Uncategorized.
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One of the giants of the Telecom’s world, Avaya, just filed for Chapter 11 bankruptcy after months of uncertainty around the financial security of the business. This will give to time to potentially reduce its debt load of about $6.3 billion, but Avaya has stated it will not sell its Call Center business. Reuters reported that Avaya had attempted to sell its Cell Center business unsuccessfully to buyout firm Clayton, Dubilier & Rice LLC for around $4bn earlier this year.

Avaya’s revenue had fallen to $958 million in Q4 2016 from $1b in Q4 2015 and this had resulted in a net loss of $750m for the year. Avaya also announced that the company’s foreign affiliates are not included in the filing and will continue normal operations although whether they are sold at a later date remains to be seen.

What does this mean for the market?

Avaya’s 300,000 customers worldwide, which includes 3.1m UC ports and 500k contact center agents, may now be looking at a different solution for the future. A large majority of these will be on long term contracts but there is a huge opportunity for rival providers to start discussions with end customers and Avaya partners alike.

Avaya has around 70 partners in the UK who are authorized to sell a UC (Voice) solution and will be interesting to see who these partners look to work with in the future. Most of these are also selling Avaya’s Contact Center solution, which although will not be sold by Avaya, will raise questions for potential purchasers in the future on the feasibility of investing in an Avaya solution.

This could potentially have a huge impact on the reseller market as partners who have traditionally sold on-premise PBX’s may the move to sell a Hosted VoIP solution. When Cavell researched the reseller market in the UK in 2014, only 60% of the 500 resellers we examined were currently selling a VoIP solution. We have heard of a number of Service Providers already targeting Avaya resellers with a view to them moving away from selling Avaya solutions.

Matt Townend – Director of Research and Consulting at Cavell Group:

“Although predicted by the market for the last few months, the reality of arguably the biggest player in Enterprise communications entering Chapter 11, is surely going to shake up the market”


Cavell is starting our next round of research and will be looking to launch our reports at the European VoIP Summit on the 9th March in London – tickets are still available.

Read more: http://www.avaya.com/en/about-avaya/newsroom/news-releases/2017/pr-us-170119a/

Update your Diary for the 9th of March! January 16, 2017

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European VoIP Summit 2017 – QEII Centre, London

The Service Providers event of the year is coming soon and tickets are selling fast! Here are 5 reasons you should book today and avoid disappointment:

1. Insightful Panel Discussions

Key Topics to be Explored:

  • Who will be the winners and losers following the ISDN/PSTN Switch Off?
  • Who will run the Communications Platform of the future?
  • What role do developers play in the future of communication?
  • Regulation: What is changing and how does this impact you?

 

2. Unmissable Presentations

Meet the Industry Leaders:

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3. Industry Keynotes on the State of the Market

Cavell’s respectable analysts will share their thoughts on the state of the market:
  • How to compete in the new communications landscape
  • Trends in the European VoIP Markets
  • What does the future of communications hold?

 

4. Excellent Networking & Opportunity to Share Experiences and Practices

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5. Special Offer

Bring your colleagues along! The Service Provider Pass includes 3 tickets for £300+VAT offering you 20% off each ticket when bought together.

Buy your ticket here

If you have any questions, please get in touch.
We look forward to seeing you on the 9th of March!

Many thanks to our Sponsors!

Gold Sponsors:

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Exhibition Sponsors:

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