The Fine Line of Trust in Customer Relationships #EVSLDN17 January 24, 2017Posted by Dominic Black in Uncategorized.
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Cavell are proud to announce the European VoIP Summit 2017 Guest Speaker: IBM’s Global Communications Industry Leader Rob van den Dam.
In a highly competitive market, telcos often struggle to differentiate their services and in their ongoing race to bring out new features and solutions they can find themselves at risk of losing focus on what remains constantly important: customer experience.
The Fine Line of Trust in Customer Relationships
For customers, their ideal customer experience is prompt and effective response to queries, outstanding service and fair resolution to complaints, said van den Dam. But telcos are falling way short of that ideal. They generally rate average to good – but that’s not good enough. You really have to excel at customer experience if you’re going to be competitive.
Rob van den Dam’s Keynote Presentation touches on:
- Findings from IBM’s global telecom consumer survey
- Personal data to reshape customer experiences
- Digital trust as the key factor in relationships between customers and providers
- Telcos’ unique position in the personal data opportunity
Tickets are selling fast: register here today and be sure not to miss out on this unique opportunity!
About Rob van den Dam
Rob van den Dam leads strategic thought leadership in telecommunications and media & entertainment, developing future agendas, industry outlooks and business value realization studies.
He has over 25 years experience in the communications industry. Rob periodically presents at major industry conferences, such as ITU World, GSMA Mobile Asia, TMForum, CommunicAsia, Digiworld, Total Telecom and IBC.
He has published multiple articles in, amongst others, the Annual Review of Communications, Jnl of Telecommunications Management, European Communications, Total Telecom Magazine, Broadcast Engineering, Telecom Asia and Mobile Europe.