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Cavell’s European Research Shows VoIP Markets at Very Different Stages of Development October 12, 2016

Posted by Dominic Black in Uncategorized, VoIP Numbers.
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Amsterdam – 11th of October 2016 – Cavell Group today launched its European VoIP research which includes detailed studies of the French, German, Dutch, Belgian, Italian, Spanish and Portuguese markets.

Cavell can see that the UK is the largest market in terms of number of customers, however, the Dutch market continues to be the most developed. The French and German markets are showing signs of growth and maturity with increasing numbers of Service Providers launching a service.

The research shows three groups of countries in terms of market maturity with Netherlands and the UK leading the way, followed by France, Germany and Spain, with Italy and Portugal being the least mature.

Cavell also has seen a particular focus in the French market which is likely to lead to strong growth in the coming year.

Dominic Black, Senior Analyst at Cavell Group, stated: “Each market operates with slightly different dynamics and we see different pricing approaches and platform choices by the market. It would be fair to say that no two countries are the same in terms of their development or their individual market dynamics.”

The research team is happy to share further comments and views on their findings, so should you have any queries, please contact Francisca Dinga, Marketing & Research Assistant at Cavell Group:

Email: francisca.dinga@cavellgroup.com

Telephone:  +44 (0) 1206 911393

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Cavell Research Shows Customers Leapfrogging SIP to a Hosted VoIP Solution September 2, 2016

Posted by Matthew Townend in VoIP Numbers.
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Cavell Group’s latest IP Voice market reports show unexpected market dynamics, with the SIP Trunking market performing slower than expected and the Hosted VoIP market continuing to grow strongly.

Cavell has seen strong growth across all segments of the Hosted VoIP market in the last six months. The market has shown 11% growth reaching a total of 2,423,123 Business Hosted VoIP seats, while the SIP Trunking market has only grown 9.94% in the last six months to a total of 2,113,528 SIP trunks. This is a slowdown in the migration from ISDN to SIP Trunking and may show that customers are leapfrogging SIP to move directly to a hosted solution.

In the previous six months (June to December 2015) the SIP Trunking market had grown by 13.73%, hence during these six months the market has suffered a slowdown, which Cavell believe is due to a few key factors, such as BT’s announcement of 2025 as the End-of-Life of the ISDN Network having yet to stimulate customers and providers to make immediate migrations. Also, the market for SIP is becoming increasingly competitive from a price perspective, leading service providers to drive customers toward more lucrative Hosted VoIP solutions, and lastly, easy-to-migrate customers have already moved, meaning the remaining customers may need specific technical or commercial considerations.

Matthew Townend, Director of Research & Consulting at Cavell stated:

“There is probably not one Call Centre in the land that has not migrated from ISDN to SIP, but the remaining approximately 50% of the market set to migrate, is going to need more compelling commercial and technical reasons to move.”

“If providers do not build a migration plan for their ISDN customers, they are likely to see the Hosted VoIP providers move them to their services before they react”, he added.

If you are interested in finding out more about the UK Hosted VoIP and SIP Trunking markets, the reports have been released for purchase today and are available on our website: www.cavellgroup.com/uk-research-reports. or contact Francisca Dinga francisca.dinga@cavellgroup.com

 

 

 

 

 

 

 

 

 

 

 

 

Cavell is beginning latest round of research on the UK Hosted VoIP and SIP Trunking markets July 7, 2016

Posted by Dominic Black in VoIP Numbers.
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Cavell is commencing our latest round of research on the Hosted VoIP and SIP Trunking markets and is looking for input from Service Providers into our survey. As many of you are aware, the data that is inputed for our research is used to build a total market picture for the VoIP and SIP markets across the UK and individual company data is confidential.

Cavell will be running a webinar in August to go over the top level findings with those companies that have contributed to the survey and will receive discount codes to our upcoming European VoIP Summits.

Please follow the links for each survey below, each one should take around 5 minutes and your input is greatly appreciated

Hosted VoIP

SIP Trunking

If you would like to discuss this research or speak to one of our analysts, please contact Dominic Black at dominic.black@cavellgroup.com

 

UK SIP Trunking market shows strong growth but mainly from a few specialist Service Providers February 22, 2016

Posted by Dominic Black in Uncategorized, VoIP Numbers.
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The SIP Trunking market has seen strong growth, especially in the Large Enterprise segment with the midmarket also growing faster then expected. By the end of December, the UK SIP Trunking market had grown by 232,070 Trunks (13.73%) since June 2015. This was one of the largest growth periods that Cavell has tracked only surpassed by the same period in 2014.

This has however led to 2015 showing the largest growth the whole year as the market added a total of 453,131 Trunks (31%). Cavell expects that the SIP market will continue to show strong growth as Service Providers take advantage of the end-of-life of the ISDN and PSTN networks. Cavell is already starting to see signs of how Service Providers are using this announcement as valuable marketing material, sowing the seeds of uncertainty to potential customers who are still utilizing those networks.

We are seeing growth in SIP driven by a focused set of Service Providers, both specialist SIP players and some traditional Tier 1 & 2 operators. As competition hot’s up Cavell believes that there will be continued pressure on pricing and possibly even further pressure for market consolidation. We are already seeing certain Service Providers look at how they can differentiate from SIP Capacity type services by looking to integrate more advance applications as completion and customer requirement changes.

Cavell will be releasing the full report on the UK SIP Trunking market in the next few weeks which includes:

  • Five year forecast for the market size by customer size
  • Market revenues and Forecast for Channel and Voice revenue streams
  • Pricing analysis
  • Future drivers and roadblock to future market expansion
  • Technology changes
  • List of Service Providers selling SIP Trunking services in the UK
  • Other important developments and analysis on the SIP Trunking market

The report is available to pre-order from our website here: http://www.cavellgroup.com/index.php/research/reports

 

UK Business Hosted VoIP market breaks 2 million seats at the end of 2015. February 22, 2016

Posted by Dominic Black in Uncategorized, VoIP Numbers.
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Cavell has finished their latest research on the UK Hosted VoIP market which, as of 31st December 2015, had grown by 266,392 seats (13.95%) since June to reach a total number of 2,175,065 seats. This represents the largest growth in terms of actual seats over a six monthly period since Cavell started tracking the market 10 years ago, beating the next largest growth period which was incidentally recorded in the first six months of 2015. This meant that 2015 was by far the strongest year for Hosted VoIP as the market added 525,846 Seats (31.88%) over the whole year, far exceed 2014’s total growth of 355,153 seats.

This growth came mainly from the SME end of the market although there were encouraging signs of growth in the midmarket where there are starting to see some Service Providers have success in packaging solutions that can compete with PBXs as well as a stream of PBX vendors entering that area of the market with their own solutions including: Mitel, Avaya, Shoretel, MDS, IP Cortex etc.

The Large Enterprise did not grow at all as forecast with Service Providers reporting that in a lot of cases customers are starting to choose Skype for Business, where previously they may have sold a solution such as Cisco HUCs. The majority still do not use it voice but this is changing as an increasing number of Skype for Business customers are now using it for voice alongside presence and messaging.

Although growth had come from different customer size segments, the market was only 1,341 seats less than Cavell’s previous report, representing a 0.5% difference between Cavell’s forecast and the actual figure.

Cavell will be releasing the full report on the UK Hosted VoIP market in the next few weeks which includes:

  • Five year forecast for the market size by customer size
  • Market revenues and forecast for seats, minutes and handsets
  • Pricing and bundling analysis
  • Future drivers and roadblock to market expansion
  • M&A analysis
  • Technology changes
  • List of Service Providers selling Hosted VoIP services in the UK
  • Other important developments and analysis on the Hosted VoIP market

The report is available to pre-order from our website here: http://www.cavellgroup.com/index.php/research/reports

UK Hosted VoIP Market Growth Slows February 12, 2013

Posted by Matthew Townend in VoIP Numbers.
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illume has just undertaken its 6 month VoIP  service provider survey, which showed in December 2012 the business Hosted VoIP market broke 1 million seats reaching 1,061,898.

In the last 6 months we have seen the overall Hosted market growth slow to 6.3% from June to December 2012 compared with 15.7% for the same period last year.  Providers particularly commented on a slow summer and December, but with some reflecting on an encouraging start to the New Year.  Factors affecting the growth appeared to fall into the following areas:

  • General slowdown with providers commenting on poor activity in the summer months (maybe Olympic effect) and December
  • Some specific providers reporting that they were stalling and some even showing churn
  • Key providers migrating to new platforms in the last 6 months, this  may have slowed their focus on growth.
  • New entrants with Cisco HCS & Microsoft Lync yet to make impact

In general the market is moving from a early adopter and niche market into a more mainstream position. This may well lead to challenges for certain players who may have been traditionally technically focussed, and now need to have more of a go to market focus as they need a much more focussed channel and marketing strategy.

The survey also pointed to a number of other key trends:

Access still key and importance of EFM & FTTC growing: Providers indicated that although DSL was still the key mechanism for delivery, they were where ever possible utilising EFM and to a lesser extent FTTC as their preferred delivery mechanism. A number of providers mentioned that the availability of these access types was key to the growth of the market, as it was  still patchy in a number of geographic areas.

FMC key focus area: In terms of product features the main area of new development that service providers mentioned was (FMC) Fixed Mobile Convergence, whether it was the implementation of Wi-Fi client technology or full IMS type integration it appears to be a priority of most service providers.

CRM Integration: The survey showed that one of the key areas that providers had been focussed on in the last 12 months was CRM integration of different types.

HD Voice still to gain wide acceptance:  A lot has been written and spoken around the requirement for HD Voice services, our survey showed around 23% of service providers claimed they currently offered a service and around another 45% planned to in the next 12 months. In the interviews we undertook HD Voice was perceived as a nice to have, but not a pressing item that was winning or losing deals.

2013 Forecast & Report

illume and its parent company Cavell are investing in its research capability this year and plan to expand its portfolio and team . On the 19th of February we will launch our annual Hosted VoIP Forecast and Market Report & also our  SIP Trunking report,  both of which will enter into more detail on the issues discussed above as well as providing our forecast for the market. If you wish to find our more about the  reports or Cavells skills and capabilities please contact Matt Townend matthew.townend@cavellgroup.com or visit http://www.cavellgroup.com

 

 

UK IP/SIP Trunking Market reaches 570,232 July 23, 2012

Posted by Matthew Townend in VoIP Numbers.
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Following the completion of illumes biannual industry research, we can report that the IP/SIP trunking market has reached 570,232 trunks. This figure represents  continued strong growth from the previous period, and shows no signs of slowing up with Service Providers reporting strong funnels in the coming months.

We also looked at where this base was being sold in terms of company size please see chart below:

As you can see by the chart above the market is still dominated by large organisations, who generally have delivered IP/SIP trunks over quality enabled networks. However we are starting to see the impact of both EFM and FTTC  technologies, which will open up the SME opportunity further.

Also Enterprise provider were starting to see customer utilise Microsoft Lync as a replacement to an onsite PBX, and 60% of providers we undertaking testing of Microsoft Lync with their SIP/IP Trunking solutions.

We will be updating our Market reports in August to reflect this latest report. To find our more about our research please go to http://www.illumeconsulting.co.uk/research.shtml

Hosted VoIP market reaches 995059 seats July 22, 2012

Posted by Matthew Townend in VoIP Numbers.
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The VoIP market continues to perform well, although the growth slowed slightly with the market hitting 995,059 seats at the end of June 2012.  While undertaking our research it was also clear that we are starting to see the impact of the new “Multi instance” services being offered by Cisco, Mitel & others with Ciscos HCS service and Mitel MICD services. We have seen recent launches from Talk Talk and Vodafone in the UK market and we know of many global providers looking to role out Cisco’s HCS service in the near future. These launches are normally focussed at the enterprise, where some customers prefer multi instance approach, to the traditional multi tenant. It also signifies a more aggressive move from traditional PBX players into the hosted market, as CPE sales continue to decline.

For the first time illume has also published the split of users by company size showing that there was 22% of the market in 1-10 employee segment, 21% of the market in 11- 50 employees segment,  15% of the market in 51-500 & 42% in the 500+. We also looked at the split of Data usage and its clear that EFM and FTTC technologies are starting to have an impact, but managed ADSL and VPN technologies being most prominent.

The other theme that came through our interviews, was that providers were focussing heavily on the use ability of their services and interfaces rather than a race for new features. Also providers were skill sceptical about the likely success of Microsoft Lync as a Multi tenanted hosted offering.

illume will be updating its market reports and forecast in August to reflect these latest market changes.

SIP/IP trunking market continues to grow November 4, 2010

Posted by Matthew Townend in VoIP Numbers.
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The 3rd quarter saw the business SIP trunking market grow by just over 11%. The growth was less than we saw in previous quarters, the slow down in growth over the summer seems to be down to macros concerns with the economy although we have seen signals of strong growth again in October. The total number of trunks reported was 187149, this was made up from growth from traditional players but also demonstrates an increase in the number of active players selling services. What was clear as well is “not all trunks are the same”, with providers remarking that they were focusing on the likely revenue per trunk rather than just the number of trunks, as there is large difference in the utilisation & revenue between different trunk customers.

Hosted VoIP Market slows over summer November 3, 2010

Posted by Matthew Townend in VoIP Numbers.
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illume has just compiled its 3rd quarter figures for the business Hosted VoIP market, and although the market broke the 500,000 seat mark reaching 521459, the quarter on quarter growth slowed to 4%. Indications from a number of providers is that October is certainly looking a lot stronger. We had another mixed bag of performance within the figures with some providers showing strong growth and others stagnating, we also saw new entrants with Tipicall entering and Daisy launching their BNS capability across the business. We are starting to see both significant churn among certain providers and more and more frustration around the ability to port numbers across all providers.  illume will be publishing its annual report on the hosted market in December, if you would like details drop a email to info@illumeconsulting.co.uk