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The inaugural Channel Leaders Conference: a great success! April 27, 2017

Posted by Dominic Black in Uncategorized.
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Monday was an exciting day; the London Channel Leaders Conference (#CLeaders17) successfully launched in collaboration with Comms Business Magazine. Delegates enjoyed a day of panel talks on highly relevant topics such as ‘How Can You Guide Your Customers Through the Digital Age?’ and ‘Building Compelling Solutions (Verticalisation & Integration),’ networking opportunities and keynote presentations by Matt Townend, Director of the Cavell Group, and Kristine Olson-Chapman, Managing Director of TalkTalk Business. Digital Disruption, the UK Telecoms Market (find out more in our reports here), the Internet of Things (IoT) and the changing role of the Channel were also among the key topics of discussion.

Of these several recurring themes, the most prominent were falling traditional market revenues and rapidly changing customer requirements. The first panel discussion of the day was ‘How Can You Guide Your Customers Through the Digital Age?’.

Chaired by David Dungay, Deputy Editor of Comms Business, Ralph Page (Director of Global Strategic Solutions at Genband), Mike Wilkinson (VP Marketing & Product Management at Lumeon), and Dan Cunliffe (Managing Director of Pangea) tackled points on identifying when a customer is struggling to adopt a digital strategy. This lead to an interesting anecdote on smart water drains on the Isle of Wight by Dan Cunliffe, prompting further discussion on the IoT. Another hotly discussed point on the panel was where Channels can find immediate success in a rapidly changing industry, be it focussing on CPaaS, M2M or elsewhere.

The liveliest panel discussion however, was represented by ‘Suppliers and Vendor Selection:  Which Horse Should I Back in the Future?’ between Steve Harris (MD of Siphon/EVP UC Nuvias), Richard Bligh (COO of Gamma), Mark Timmermans (Director of Portfolio Development at BT Wholesale), Gary Gould (MD EMEA at ShoreTel) and Russell Lux (CEO of TelcoSwitch).

The variety of vendor and service provider businesses present, passionate panellists and importance of the topic created some great discussion on the fragmentation of the traditional vendor and service provider markets, as well as what products/verticalisations/service areas the channel should embrace. This was particularly relevant with the recent news on companies like Avaya. Discussion also touched on competing with the services provided by the likes of Twilio, Microsoft and Amazon and how cloud services can transform industries like distribution and logistics.

We would like to thank our Gold (Knight Corporate Finance, Strategic Imperatives, and TelcoSwitch) and Silver Sponsors for their contributions to making Channel Leaders a success, and also, Blabbermouth, whose drinks sponsorship fuelled a great networking opportunity at the end of the day.


If you did not manage to attend Channel Leaders 17 but are interested in the topics discussed, want to meet industry leaders and gain valuable insight into the European Telecoms industry, click here for our upcoming event in Amsterdam (10th October 2017), or use the email addresses below for more information regarding our next event in London (8th March 2018).

You can also contact francisca.dinga@cavellgroup.com or dominic.black@cavellgroup.com for further questions and sponsorship opportunities for both events.

For research into the European VoIP markets, click here for our website, or contact adam.kowalski@cavellgroup.com or dominic.black@cavellgroup.com

Is Microsoft Lync (Skype for Business) going to be side-lined to Messaging and Presence as Genband announce WebRTC web client for Lync? April 17, 2015

Posted by Matthew Townend in Uncategorized.
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GENBAND yesterday announced the introduction of what they claim to be the first WebRTC-based Real Time Communications Client for Lync to seamlessly combine real-time communications with Lync Instant Messaging (IM) and Presence.

“We’re shaking up the economics of delivering Unified Communications (UC) and offering a compelling way to integrate previously bespoke communications technologies,” said Carl Baptiste GENBAND’s Senior Vice President, Enterprise Solutions. “We’re offering enterprises the best of both worlds by combining our own high availability voice, video and collaboration with Lync’s IM and Presence; creating a single, web centric, client.  Our RTC Client for Lync is delivered like a web page but operates like a traditional desktop or mobile application. More importantly, it looks familiar to Lync users so they don’t need to be retrained and IT organizations aren’t burdened with the cost and complexity of expanding Lync infrastructure to support real-time communications.”

This announcement is interesting from two points of view. Firstly it is interesting that another provider is building a Lync solution for Voice and Video as it appears that Microsoft have not had the break through they might have expected in this area. Also, the service provider community seem a little more wary of Microsoft since they rebranded Lync to Skype for Business, as Skype as been a clear competitor of Telco’s for years, and solutions like this may give another avenue to embrace the clear benefits of Microsoft desktop without having to risk tying your future wholly to “Skype for Business”.

Secondly this is an example of how Web RTC is starting to be used to deliver experiences to the customer straight from the browser that would have previously required bespoke application development. With Genband pushing WebRTC strongly, its good to see them incorporating its benefits in the core of their own services

To find out more go to: www.genband.com/media-center/press-releases/genband-introduces-first-webrtc-based-real-time-communications-client