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The Fine Line of Trust in Customer Relationships #EVSLDN17 January 24, 2017

Posted by Dominic Black in Uncategorized.
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Cavell are proud to announce the European VoIP Summit 2017 Guest Speaker: IBM’s Global Communications Industry Leader Rob van den Dam.

In a highly competitive market, telcos often struggle to differentiate their services and in their ongoing race to bring out new features and solutions they can find themselves at risk of losing focus on what remains constantly important: customer experience.

Join us for the European VoIP Summit 2017 on March 9th at the QEII Conference Centre, in London to discover the key to mastering:

The Fine Line of Trust in Customer Relationships

For customers, their ideal customer experience is prompt and effective response to queries, outstanding service and fair resolution to complaints, said van den Dam. But telcos are falling way short of that ideal. They generally rate average to good – but that’s not good enough. You really have to excel at customer experience if you’re going to be competitive.

Rob van den Dam’s Keynote Presentation touches on:

  • Findings from IBM’s global telecom consumer survey
  • Personal data to reshape customer experiences
  • Digital trust as the key factor in relationships between customers and providers
  • Telcos’ unique position in the personal data opportunity

Tickets are selling fast: register here today and be sure not to miss out on this unique opportunity!


About Rob van den Dam

SONY DSC Rob van den Dam leads strategic thought leadership in telecommunications and media & entertainment, developing future agendas, industry outlooks and business value realization studies.

He has over 25 years experience in the communications industry. Rob periodically presents at major industry conferences, such as ITU World, GSMA Mobile Asia, TMForum, CommunicAsia, Digiworld, Total Telecom and IBC.

He has published multiple articles in, amongst others, the Annual Review of Communications, Jnl of Telecommunications Management, European Communications, Total Telecom Magazine, Broadcast Engineering, Telecom Asia and Mobile Europe.

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Update your Diary for the 9th of March! January 16, 2017

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European VoIP Summit 2017 – QEII Centre, London

The Service Providers event of the year is coming soon and tickets are selling fast! Here are 5 reasons you should book today and avoid disappointment:

1. Insightful Panel Discussions

Key Topics to be Explored:

  • Who will be the winners and losers following the ISDN/PSTN Switch Off?
  • Who will run the Communications Platform of the future?
  • What role do developers play in the future of communication?
  • Regulation: What is changing and how does this impact you?

 

2. Unmissable Presentations

Meet the Industry Leaders:

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3. Industry Keynotes on the State of the Market

Cavell’s respectable analysts will share their thoughts on the state of the market:
  • How to compete in the new communications landscape
  • Trends in the European VoIP Markets
  • What does the future of communications hold?

 

4. Excellent Networking & Opportunity to Share Experiences and Practices

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5. Special Offer

Bring your colleagues along! The Service Provider Pass includes 3 tickets for £300+VAT offering you 20% off each ticket when bought together.

Buy your ticket here

If you have any questions, please get in touch.
We look forward to seeing you on the 9th of March!

Many thanks to our Sponsors!

Gold Sponsors:

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Exhibition Sponsors:

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European VoIP Summit Amsterdam: Last chance to book your seat with only 12 tickets left! October 3, 2016

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The European VoIP Summit is only one week away and over 100 delegates from around 35 service providers have already registered to join us on the 11th of October at Hotel Arena in Amsterdam.

This is our 3rd summit and the first in Amsterdam, and it brings together traditional telcos and innovative cloud companies and suppliers for a day of insightful panel discussions and keynote presentations on how the market is developing.

Top-level industry experts and market leaders such as Liberty GlobalKPNBluefaceDestinyFuzeNFON and Voiceworks will share their views and unique experiences in the European VoIP space.

The event is empowered by our Gold Sponsors, top vendors AudioCodesBroadsoft and Genband, and our exhibitors Panasonic BusinessSiphonPolycom and Yealink.

Last but certainly not least, Cavell will be launching its new European VoIP market reports, covering Benelux, France, Germany, Portugal, Spain and Italy. Our geographical expansion will offer you a more accurate overall picture of the market, so if you are interested in finding out more, please stay tuned.

All in all, we are witnessing history in the making, so book now to avoid disappointment!

If you have any questions, please get in touch.
We look forward to seeing you in Amsterdam!

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Many thanks to our Gold Sponsors: