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There have been high levels of optimism about the German VoIP market at CeBIT this week; Deutsche Telekom launched their own BroadSoft solution and NFON have announced further expansion into new territories. March 22, 2017

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Since launching our German report last October, Cavell have seen Germany as a key growth market for Hosted VoIP services. Resulting from this, Cavell have invested in growing our team, with Adam Kowalski joining to focus on the DACH region.

Cavell attended CeBIT this week to catch up with our Service Provider customers and expand our knowledge of the developing German market. While there were not as many major telecoms vendors at the event as at other global conferences, with major PBX providers like Mitel, Shoretel and Avaya not attending, German VoIP providers were in strong attendance.

The Service Providers we caught up with were really excited about the opportunities in the German market, and are all starting to see strong growth in Hosted VoIP services. Although numbers of international competitors entering the market are increasing, there doesn’t seem to be much concern amongst local providers. Nevertheless, it will be interesting to see the how the increased number of competitors affects the dynamics of the German market.

CeBIT 2017, 20. - 24. März

Deutsche Telekom introduces DeutschlandLAN CloudPBX Native UC, Powered by BroadSoft

Several Service Providers have made some interesting announcements at CeBIT, especially by Deutsche Telekom, who launched their partnership with BroadSoft. Deutsche Telekom are also launched the first product that they both manage and own (they already offer Swyx and NFON solutions), which they see as “a significant game changer for businesses of all sizes in the German market.”

The service, named DeutschlandLAN CloudPBX, is based on a Broadworks platform and integrated with bMobile to be able to offer a fully integrated mobile and fixed solution to their entire customer base. By combining deep mobile network integration and fixed capabilities, Deutsche Telekom hope that this will be a key differentiator in the German market.

Deutsche Telekom are still planning on continuing sales of their Swyx and NFON solutions alongside the DeutschlandLAN CloudPBX service, but will it be interesting to see how the relationship evolves in the future. It is also interesting to note that Deutsche Telekom have taken a Broadworks platform instead of a BroadCloud solution, noting that ownership of the platform was important for them when making the platform choice.

Expansion, SIP Trunk & Wholesale: NFON

Other key announcements came from NFON, who launched their NFON SIP Trunk product at the event. This not only fills a gap in their portfolio, but will also enable them to take advantage of the All IP strategy in Germany, which is set to end the ISDN network by 2018. The SIP Trunking service also offers full access to the potential of carrier management in 12 European countries and telephone number management, as well as meeting regulatory requirements. This may disrupt the international SIP Trunking market.

NFON continued their expansion into two new European countries with NFON Iberia covering Portugal (launching in May) and expansion into the Italian market forecast for September. This will put them in 14 countries by the end of 2017, which will establish them as one of only a few Pan-European Service Providers.

NFON have also launched a wholesale model, partnering with ScanSource Communications in the UK and T-Systems in Germany, to target large SMEs and large enterprises. NFON will allow the services to be integrated by their wholesale partners into full products or sold alone as single services to their customers.

Read more: https://www.broadsoft.com/press-releases/deutsche-telekom-introduces-deutschlandlan-cloudpbx-native-uc-powered-by-broadsoft

Read more (DE): https://www.nfon.com/de/unternehmen/presse/presse-mitteilungen/?tx_nfonpress_release%5BpressRelease%5D=93&tx_nfonpress_release%5Baction%5D=show&tx_nfonpress_release%5Bcontroller%5D=PressRelease&cHash=91fdbd4c67c4c32dbfc6e6be89ad80f8

Read more (EN): http://www.lfchannel.com/expansion-sip-trunk-wholesale-nfon-news-at-cebit-2017/

The Fine Line of Trust in Customer Relationships #EVSLDN17 January 24, 2017

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Cavell are proud to announce the European VoIP Summit 2017 Guest Speaker: IBM’s Global Communications Industry Leader Rob van den Dam.

In a highly competitive market, telcos often struggle to differentiate their services and in their ongoing race to bring out new features and solutions they can find themselves at risk of losing focus on what remains constantly important: customer experience.

Join us for the European VoIP Summit 2017 on March 9th at the QEII Conference Centre, in London to discover the key to mastering:

The Fine Line of Trust in Customer Relationships

For customers, their ideal customer experience is prompt and effective response to queries, outstanding service and fair resolution to complaints, said van den Dam. But telcos are falling way short of that ideal. They generally rate average to good – but that’s not good enough. You really have to excel at customer experience if you’re going to be competitive.

Rob van den Dam’s Keynote Presentation touches on:

  • Findings from IBM’s global telecom consumer survey
  • Personal data to reshape customer experiences
  • Digital trust as the key factor in relationships between customers and providers
  • Telcos’ unique position in the personal data opportunity

Tickets are selling fast: register here today and be sure not to miss out on this unique opportunity!


About Rob van den Dam

SONY DSC Rob van den Dam leads strategic thought leadership in telecommunications and media & entertainment, developing future agendas, industry outlooks and business value realization studies.

He has over 25 years experience in the communications industry. Rob periodically presents at major industry conferences, such as ITU World, GSMA Mobile Asia, TMForum, CommunicAsia, Digiworld, Total Telecom and IBC.

He has published multiple articles in, amongst others, the Annual Review of Communications, Jnl of Telecommunications Management, European Communications, Total Telecom Magazine, Broadcast Engineering, Telecom Asia and Mobile Europe.

Join us for the 4th edition of the European VoIP Summit November 18, 2016

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We are pleased to announce that the 4th edition of the European VoIP Summit will be held on the 9th of March 2017 at the QEII Centre in London.

The European VoIP Summit has become the leading industry event where Service Providers meet to discuss the key issues in the market, so this time we have expanded to accommodate 300 delegates for a series of insightful panel discussions and presentations as well as Industry Keynotes from Cavell’s analysts Matt Townend & Dominic Black.

Knowledgeable, experienced thought-leaders will share their experiences and practices, and enlighten us with their controversial views. Key industry players such as Gamma, Kcom, Broadsoft, AudioCodes, Voxygen, NFON, Voztelecom, Telecoms Cloud, and QAdvisors, as well as the experienced CMO Lisa Hutt, and Mike Wilkinson, one of the most respected senior marketing figures in the Technology market, have already been confirmed as speakers. Click here to see the complete Agenda.

The day also includes ample time for you to connect with your peers, and lunch and networking drinks are all included in the ticket price.

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Also, we are proud to announce that Audiocodes, Broadsoft and Yealink have committed as our Gold Sponsors for the event, with Edgewater Networks and SIPHON joining as exhibition sponsors.

We have sold out all of our previous events, with over 220 attendees registered from 60 different Service Providers in London in March 2016 and we expect to do the same next year, so sign up now to secure your seat and avoid disappointment.

Also, this year we have introduced the Service Provider Pass, offering 3 tickets for £300+VAT which provides 20% off each ticket when bought together, so don’t miss out on this opportunity and bring your colleagues along.

If you have any questions, please get in touch.
We look forward to seeing you on the 9th of March!

Cavell is beginning latest round of research on the UK Hosted VoIP and SIP Trunking markets July 7, 2016

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Cavell is commencing our latest round of research on the Hosted VoIP and SIP Trunking markets and is looking for input from Service Providers into our survey. As many of you are aware, the data that is inputed for our research is used to build a total market picture for the VoIP and SIP markets across the UK and individual company data is confidential.

Cavell will be running a webinar in August to go over the top level findings with those companies that have contributed to the survey and will receive discount codes to our upcoming European VoIP Summits.

Please follow the links for each survey below, each one should take around 5 minutes and your input is greatly appreciated

Hosted VoIP

SIP Trunking

If you would like to discuss this research or speak to one of our analysts, please contact Dominic Black at dominic.black@cavellgroup.com

 

The European VoIP Summit 2016 was a great success! March 9, 2016

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1On Tuesday, the 1st of March, The Cavell Group hosted the second European VoIP Summit, where over 200 attendees from over 60 VoIP service providers gathered in central London to address the opportunities and challenges the industry is facing and explore what to expect from the future of voice communications.

As with the range of topics, we also had a range of opinions with speakers from all key VoIP providers in Europe joining us, such as BT, Blueface, 6 Degrees, Vonage, TalkTalk Business, NFON, Liberty Global, Gamma, Voxbone, Siphon, Destiny, 8×8 and many others, as well as Vendors such as Yealink, Broadsoft and Genband who were our Gold Sponsors

 
Although much of the day was focused around how the industry is currently operating, a lot of focus was put on what the future of VoIP and SIP Trunking will look like. The industry believes a ‘disruptor’ might appear, like what messaging has seen with WhatsApp, which will enter the market and take significant market share.

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A very interesting discussion around WebRTC and Applications with viewpoints from Vendors, Service Providers and developers showed that it might not be the Service Providers developing the applications themselves, but instead they will allow developers to work with them to provide vertical solutions for their customers. WebRTC looks like it is starting to become that enabler for services in the future as communications move onto the web and away from the traditional end-point. Whether Service Providers will be able to charge for minutes in the future was again a hot discussion point.

We had a very interesting talk from Matthew McDermott and Mark Swarbrick on the state of regulation across Europe, followed by Cavell’s newest partner Q Advisors who gave a background on the M&A work they have been doing around the world.

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With Matt Townend’s closing remarks and networking drinks we concluded this year’s event was a great success! Our aim was to bring together VoIP service providers and create an opportunity to discuss current and future market aspects in a friendly and open networking environment. We believe our diverse group of speakers and panellists provided different points of views, at times even conflicting, thus enabling you to understand the bigger picture of the European setting.

We are happy to say we have received many positive comments and your feedback truly reflects the atmosphere everyone experienced. We are very thankful for your participation and we hope to see you at our events again! Last, but certainly not least, a big thank you to our Gold Sponsors: Broadsoft, Genband, and Yealink, and to our silver sponsors: AudioCodes, MDS Amiba, Mitel, Polycom, ProVu, RingCentral, Siphon, and Vanilla IP for their amazing support!

UK SIP Trunking market shows strong growth but mainly from a few specialist Service Providers February 22, 2016

Posted by Dominic Black in Uncategorized, VoIP Numbers.
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The SIP Trunking market has seen strong growth, especially in the Large Enterprise segment with the midmarket also growing faster then expected. By the end of December, the UK SIP Trunking market had grown by 232,070 Trunks (13.73%) since June 2015. This was one of the largest growth periods that Cavell has tracked only surpassed by the same period in 2014.

This has however led to 2015 showing the largest growth the whole year as the market added a total of 453,131 Trunks (31%). Cavell expects that the SIP market will continue to show strong growth as Service Providers take advantage of the end-of-life of the ISDN and PSTN networks. Cavell is already starting to see signs of how Service Providers are using this announcement as valuable marketing material, sowing the seeds of uncertainty to potential customers who are still utilizing those networks.

We are seeing growth in SIP driven by a focused set of Service Providers, both specialist SIP players and some traditional Tier 1 & 2 operators. As competition hot’s up Cavell believes that there will be continued pressure on pricing and possibly even further pressure for market consolidation. We are already seeing certain Service Providers look at how they can differentiate from SIP Capacity type services by looking to integrate more advance applications as completion and customer requirement changes.

Cavell will be releasing the full report on the UK SIP Trunking market in the next few weeks which includes:

  • Five year forecast for the market size by customer size
  • Market revenues and Forecast for Channel and Voice revenue streams
  • Pricing analysis
  • Future drivers and roadblock to future market expansion
  • Technology changes
  • List of Service Providers selling SIP Trunking services in the UK
  • Other important developments and analysis on the SIP Trunking market

The report is available to pre-order from our website here: http://www.cavellgroup.com/index.php/research/reports

 

illume research publishes its mid-year Hosted VoIP and SIP market reports September 18, 2013

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illume research have now published our 6 month reports on both the SIP market and the Hosted VoIP market. The reports are available to buy from illume’s website http://www.illumeresearch.com/shop-research.html   

The reports look at the 5-year forecasts for the VoIP and SIP markets and the future drivers for these markets. We also show the current market figures and we breakdown those numbers into relevant segments. As we publish our reports every 6 months there have been significant changes in the market since our last report which we highlight and discuss the future impact of them on the market.

Each report is £588 incl VAT but if you would like to purchase both together in a package please contact us at reports@illumeresearch.com as we offer a bundled package at a discounted price of £1088 incl VAT. 

Ofcom’s Communication Report 2013 confirms illumes latest research figures August 29, 2013

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After publishing illume’s latest research results on the SIP and Hosted market, we have been able to cross reference our results against what Ofcom have seen in the telecoms market and we have seen them match the figures that illume predicted.

In the last year, Ofcom recorded a fall in ISDN channels from 3.6 million channels in 2011 to 3.3 million channels in 2012. In that same period, illume’s data which we had collected from our surveys with service providers showed an increase of 311,949 SIP trunks. 

Another interesting point from the report that we saw was that voice revenues have been falling faster than we expected.  We had expected to see the voice revenue fall by about 2% but we are now seeing the fall in minute pricing driving down voice revenues and the figure is more like 4%.  It is surprising as we were expecting to see a more gradual decline and it will be interesting to see if this trend continues in the future.