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UC Expo: Millennials, Collisions & Video April 28, 2016

Posted by Dominic Black in Uncategorized.
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Last week at Olympia London we saw many vendors repeat the same messages as they addressed the impact of millennials on the workforce, digitisation and video. Cisco highlighted the importance of using collaboration tools to create ‘collisions’ in the workforce – we understand the point they were trying to make but the term is often perceived with negative connotations, particularly in the insurance industry!

Microsoft’s put significant effort into the event with a big presence on various stages and in the exhibition space. They are now strongly positioning themselves in the UC space and Cavell believes that their success will continue in the coming years, especially in Large Enterprises. Microsoft also demonstrated their Cloud PBX for the first time in the UK which allows users to run Skype for Business services in Office 365. Handset manufacturer Yealink were also showcasing their Skype for Business integrations with their new range of handsets.

What Cavell are seeing more and more of is vendors driving innovation by encouraging developers to develop on their platform. We are interested to see how this plays out in the future as all major vendors, including Broadsoft, Genband, Cisco, Microsoft, are undertaking various Hackathons. Cisco’s announcement in March shows their commitment to having external developers use their platform as they hope their Spark Innovation Fund of $150m dollars will drive development.

“Disrupt or be disrupted.” – Marianne Calder, Cisco opening keynote, UC Expo 2016

Cavell will looking in-depth in the next few months of what how the relationship between Service Providers, Vendors and Developers will change in the future as this is an area where there is some really interesting changes that we think will impact the Voice market in the future.

Cavell are off to Orlando next week for GENBAND Perceptives 2016 where Matt Townend is speaking. We look forward to seeing all those who are attending there!

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Is Microsoft Lync (Skype for Business) going to be side-lined to Messaging and Presence as Genband announce WebRTC web client for Lync? April 17, 2015

Posted by Matthew Townend in Uncategorized.
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GENBAND yesterday announced the introduction of what they claim to be the first WebRTC-based Real Time Communications Client for Lync to seamlessly combine real-time communications with Lync Instant Messaging (IM) and Presence.

“We’re shaking up the economics of delivering Unified Communications (UC) and offering a compelling way to integrate previously bespoke communications technologies,” said Carl Baptiste GENBAND’s Senior Vice President, Enterprise Solutions. “We’re offering enterprises the best of both worlds by combining our own high availability voice, video and collaboration with Lync’s IM and Presence; creating a single, web centric, client.  Our RTC Client for Lync is delivered like a web page but operates like a traditional desktop or mobile application. More importantly, it looks familiar to Lync users so they don’t need to be retrained and IT organizations aren’t burdened with the cost and complexity of expanding Lync infrastructure to support real-time communications.”

This announcement is interesting from two points of view. Firstly it is interesting that another provider is building a Lync solution for Voice and Video as it appears that Microsoft have not had the break through they might have expected in this area. Also, the service provider community seem a little more wary of Microsoft since they rebranded Lync to Skype for Business, as Skype as been a clear competitor of Telco’s for years, and solutions like this may give another avenue to embrace the clear benefits of Microsoft desktop without having to risk tying your future wholly to “Skype for Business”.

Secondly this is an example of how Web RTC is starting to be used to deliver experiences to the customer straight from the browser that would have previously required bespoke application development. With Genband pushing WebRTC strongly, its good to see them incorporating its benefits in the core of their own services

To find out more go to: www.genband.com/media-center/press-releases/genband-introduces-first-webrtc-based-real-time-communications-client