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#EVSLDN17: Who will run the Communications Platform of the future? January 31, 2017

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SONY DSCThe future is about providing a VoIP platform that people can integrate and develop on, to solve both specific and generic customer problems.

With an ever increasing number of Service Providers considering whether to buy or build their own platforms, there is a huge question of who will be running the Communications platform in the future. Service Providers, Vendors, System Integrators and Developers are all trying to work out what their role is going to be in this new world of communications and they may as well have to fight for their very future and relevance.

Find out more from the experts at the European VoIP Summit 2017
at the QEII Centre in London on 9th March:

  • Dean Elwood – CEO, Voxygen
  • Rob Pickering – MD, IPCortex
  • James Slaney – Co-founder, Dubber
  • Rob Cox – Commercial Director, Mondago
  • Prof. Matthew Wilson – CEO, Telecoms Cloud
  • Mike Wilkinson – VP Marketing & Product Management, Lumeon

These are just some of the experts who will be discussing the dynamics, providing input from all parts of the ecosystem and sharing their views on market opportunities for Service Providers.


With the Service Provider Pass you can bring your colleagues along to discover ideas on how to prepare for your future. It includes 3 tickets for £300+VAT offering you 20% off each ticket when bought together.

Book your ticket here

If you have any questions, please get in touch. We look forward to seeing you on the 9th of March!

The Fine Line of Trust in Customer Relationships #EVSLDN17 January 24, 2017

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Cavell are proud to announce the European VoIP Summit 2017 Guest Speaker: IBM’s Global Communications Industry Leader Rob van den Dam.

In a highly competitive market, telcos often struggle to differentiate their services and in their ongoing race to bring out new features and solutions they can find themselves at risk of losing focus on what remains constantly important: customer experience.

Join us for the European VoIP Summit 2017 on March 9th at the QEII Conference Centre, in London to discover the key to mastering:

The Fine Line of Trust in Customer Relationships

For customers, their ideal customer experience is prompt and effective response to queries, outstanding service and fair resolution to complaints, said van den Dam. But telcos are falling way short of that ideal. They generally rate average to good – but that’s not good enough. You really have to excel at customer experience if you’re going to be competitive.

Rob van den Dam’s Keynote Presentation touches on:

  • Findings from IBM’s global telecom consumer survey
  • Personal data to reshape customer experiences
  • Digital trust as the key factor in relationships between customers and providers
  • Telcos’ unique position in the personal data opportunity

Tickets are selling fast: register here today and be sure not to miss out on this unique opportunity!


About Rob van den Dam

SONY DSC Rob van den Dam leads strategic thought leadership in telecommunications and media & entertainment, developing future agendas, industry outlooks and business value realization studies.

He has over 25 years experience in the communications industry. Rob periodically presents at major industry conferences, such as ITU World, GSMA Mobile Asia, TMForum, CommunicAsia, Digiworld, Total Telecom and IBC.

He has published multiple articles in, amongst others, the Annual Review of Communications, Jnl of Telecommunications Management, European Communications, Total Telecom Magazine, Broadcast Engineering, Telecom Asia and Mobile Europe.

European VoIP Summit Amsterdam: Last chance to book your seat with only 12 tickets left! October 3, 2016

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SONY DSC

The European VoIP Summit is only one week away and over 100 delegates from around 35 service providers have already registered to join us on the 11th of October at Hotel Arena in Amsterdam.

This is our 3rd summit and the first in Amsterdam, and it brings together traditional telcos and innovative cloud companies and suppliers for a day of insightful panel discussions and keynote presentations on how the market is developing.

Top-level industry experts and market leaders such as Liberty GlobalKPNBluefaceDestinyFuzeNFON and Voiceworks will share their views and unique experiences in the European VoIP space.

The event is empowered by our Gold Sponsors, top vendors AudioCodesBroadsoft and Genband, and our exhibitors Panasonic BusinessSiphonPolycom and Yealink.

Last but certainly not least, Cavell will be launching its new European VoIP market reports, covering Benelux, France, Germany, Portugal, Spain and Italy. Our geographical expansion will offer you a more accurate overall picture of the market, so if you are interested in finding out more, please stay tuned.

All in all, we are witnessing history in the making, so book now to avoid disappointment!

If you have any questions, please get in touch.
We look forward to seeing you in Amsterdam!

Twitter_bird_logo_2012.svg.png #EVSAms16

Many thanks to our Gold Sponsors:

Cavell is pleased to announce two new European VoIP Summit dates. June 15, 2016

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After the success of the past two European VoIP Summit’s in London, Cavell is please to announce that we are taking the event to Amsterdam on the 11th of October 2016 and returning to London on the the 9th March 2017.

The European VoIP Summit is the largest event focused on Service Providers with the leaders of the VoIP industry coming together for a day of panel discussions, keynotes and presentation from experts and market leaders in the market from across Europe. Our previous event earlier this year in London had over 220 delegates from 58 European Service Providers, see more information here from that event

Amsterdam – 11th October 2016

As Cavell expanded our research team into the Dutch market with Rob Kurver joining the team in December, it was an easy decision to try to replicate the event in the most advanced VoIP market in Europe. We are happy to announce that Broadsoft and Genband will be returning as Gold Sponsors although there are plenty of opportunities still available.

You can find out more about the event and buy tickets here, we have finalized the Agenda and are currently signing up speakers for the event.

London – 9th March 2017

The European VoIP Summit 2016 in London earlier this year saw over 220 delegates from 58 Service Providers from around Europe come together for a discussion on the trends and dynamics of the European VoIP industry.

We have booked the QEII conference center in the heart of Westminster, London for the event, with views looking over the Houses of Parliament and Westminster Abbey. As we sold out last year, we have expanded the space to accommodate many more attendees and expect around 250 this year. Yealink have continued their association with our event and will be Gold Sponsors for the 2017 event.

We have our agenda here for the London event and will be propagating the list with speakers when they confirm. Tickets can be purchased here

Speaking and Sponsorship

Speaking slots and Sponsorship is still available for both events, please contact Dominic Black at dominic.black@cavellgroup.com if you are interested in sponsoring or speaking

Cavell’s European VoIP Summit 2016 is gathering momentum and tickets are selling fast! January 11, 2016

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Tickets for Cavell’s European VoIP Summit 2016 are selling quickly with over 100 attendees confirmed from around Europe. We have a great speaker line up and agenda confirmed and both Cavell and our sponsors are looking forward to seeing you there!

The event will be held on the 1st of March 2016 in London and is one of the best places to hear from industry experts, meet & network with likeminded Service Providers from around Europe and learn about your industry and market from the experts!

We only have limited space and tickets sold out last year so please book now to avoid disappointment.

Discounts available to Service Providers

Cavell are also offering a 15% discount on tickets to UK Service Providers who fill in their online survey on the Hosted VoIP and SIP Trunking market. All the data is confidential and is used to build a view of the total market. If you want to contribute please fill out the following surveys

Hosted VoIP: https://www.surveymonkey.co.uk/r/voipsurveyjan16

SIP Trunking: https://www.surveymonkey.co.uk/r/SIPsurveyjan2016

If you have any questions please contact Dominic Black at dominic.black@cavellgroup.com who can provider further details.

 

THE FIRST “EUROPEAN VOIP SUMMIT” IS A GREAT HIT WITH THE INDUSTRY March 2, 2015

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On Wednesday 25th of February The Cavell Group hosted the first European VoIP summit, where we  brought together 110 people from 7 countries and over 40 service providers to London to discuss the opportunities and issues the industry was facing. We had speakers from all the key VoIP providers in Europe including; NFON, Blueface, Gradwell, 8×8, RingCentral, Vonage, BT, Gamma, Talk Talk, Tipicall and many others, also we heard keynotes from Broadsoft and Genband. T

The presenters and panellists were able to share their experiences from different countries, from the discussions it was clear that there was strong optimism among service providers about the growth of the market, which was also backed up by our latest market figures which we announced to the audience and will be updated on the blog shortly. Matt Townend Cavells Director of research and consulting started the event, by presenting both Cavells latest market data and also demonstrated the projects that we had been undertaking both in our research, consulting and professional services businesses to assist service provides around the world

Peter Gradwell (Gradwell) Marcus OTTO (NFON) and Alan Foy (Blueface) kicked off the panel discussion with a fascinating insight into the market and its challenges from 3 of the leading pioneers. We then had a presentation from Todd Wilkens VP of Broadcloud at Broadsoft who discussed some of the key challenges they had overcome in launching their platform in Germany and the UK and he mentioned France was probably the next location in Europe.We then had a great panel of providers who had recently entered the UK market from both Germany and the US, including; Ringcentral, Vonage, Nconnect and Broadsoft. In this debate we discussed how do you get the correct team to do the new country startup, and what was the best channels to market initially and how do you deal with localisation and Regulation.

Just before lunch we  had some lively discussion particularly around the SIP market, where speculation about when the UK ISDN network might be end of life, caused some lively discussion about whether government and the regulator should play more of a role in this discussion rather than it being a decision at the mercy of BT Openreach. 

The afternoon was started with a fascinating presentation on the role of WebRTC with Genband giving a Keynote on their thoughts and then a panel with great inputs from IPCortex and VOxhub. It is clear that use cases are coming thick and fast but Webrtc is unlikely to replace the existing market, but rather augment it. One of the most amusing panels was the discussion about whether service providers should Build, Hire or Buy a new platform, we had Colin Duffy from VoIPfone who have been extremely successful building their own platform, explaining how he liked to own everything and have  control over the customer service he provided and did not understand the principal of buying licenses or seats!. This was contered by both Genband/Boadsoft and SIPHON who are focussed on the commercial delivery of platforms.  After a fascinating debate including a long discussion about the role now of OPEX based models, Colin pointed out that although he was passionate about building his own platform, it would be quite hard to replicate that model again now.  

The final session of the day was about what UC services you could charge a premium for!, with 8×8, Kcom, Inclarity and 6DG. I found it particularly interesting that the hole concept of UC, was probably now to blunt an instrument to describe the market. In fact where customers perceived value and therefore where potentially you could charge a premium differed greatly both by size of company and between companies of similar size. The bigger issue was helping your channels or direct sales force become more of a solutions sales force to understand where value lay for individual customers. The day was ended with a networking drinks session sponsored by Siphon Networks, where the lively debate and networking was continued with the assistance of a few drinks. 

We have had some great feedback already with all our attendees giving the event a 4 or 5 out of 5 in the exist interviews with comments including – “Terrific to get so many industry peers in the same room to share experiences”,”Really enjoyable day and some excellent content delivered by credible industry experts”

The date for next year is already set for 24th of February, in London and we will be expanding the venue so we can accommodate more attendees and potential sponsors/exhibitors. A big thank you again to all who attended or spoke and a particular thank you to our Gold sponsors; Broadsoft, Genband & Yealink for their great support. 

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